It kept asking me for the password to unblock and showing the last hint text I did.Īfter a few more attempts erasing all data I tried to put a new password but I was unable to do it, I did all the steps but when I click Update Security Settings nothing happens, the strange thing is that if disconnect the unit then I connect back in the screen for entering the password the hint text is updated but I’m unable to unblock with the password I had “updated”. I removed and the reinstalled the WD SmartWare Software, I had to reinstall the drivers also. I also tried to run a unlock.exe file that is visible by Windows Explorer (WD SmartWare) and got a mesage that says the the unity has been unblocked but it was not.

I did not configured another password and I tough it was over, but as I disconnect and plugged it again it asked me for the password to unblock the drive, the old hint text was there too, I tried but ended up at the erase all data again, this time I set another password and another hint text disconnect the unit, when I connect back I got the screen asking me for the password to unblock, the new hint text is there but the new password is not recognized, I erase all data again and this time I set new password and them removed it (Remove security), the WD SmartWare tells me the drive is not blocked but as I disconnect and plugged it again it asked me for the password to unblock the drive, the last hint text was there. I’m with a lot of problems with My Passport Essential SE (1TB P/N: WDBABM0010BBK-00) and the WD SmartWare Software.Īfter the initial install of the drivers and WD SmartWare things were going OK until I decided to set a password for the drive, I did continued to use it with no problems but I disconnect the drive and later as I plugged it again the WD SmartWare asked for the password and I’m sure I was using the right one, the hint was the one I used but it kept not accepting the password, I disconnect and connect to try again but it did no t work, since I had nothing very important on the drive and I have the backup of the files I went to the option to erase all data, after that the drive was shows as “Not blocked” by WD SmartWare.

Wd my passport essential unlock